This Privacy Policy explains how Ever Ocean Supply Chain Limited (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit myeverocean.com, submit an inquiry, request a freight quote, book a shipment, or communicate with us about logistics services.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Contact information
- Name
- Company name
- Email address
- Phone number
- Country or region
- Business address or delivery address
Shipment and quote information
- Origin and destination
- Cargo description
- Product category
- Cargo value
- Weight, volume, dimensions, carton count, pallet count, or container type
- Incoterms, such as EXW, FOB, CIF, DDP, or DAP
- Supplier, consignee, importer, or delivery contact details
- Customs, tax, or compliance information needed to arrange shipping
Communication information
- Messages you send through our forms, email, phone, chat, or other channels
- Quote requests, booking instructions, documents, and service-related correspondence
Website and technical information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Referring pages
- Approximate location
- Time and date of visit
- Cookie and analytics data
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and quote requests
- Prepare freight, customs, warehousing, trucking, and delivery solutions
- Arrange shipments and coordinate with logistics partners
- Create, process, and manage bookings
- Communicate shipment updates, document requests, and service notices
- Verify cargo details and comply with customs, trade, security, and legal requirements
- Process payments, invoices, and account records
- Improve our website, services, content, and customer experience
- Prevent fraud, abuse, unauthorized access, or illegal activity
- Send service-related emails or, where permitted, marketing communications
3. How We Share Your Information
We do not sell your personal information.
We may share your information when necessary to provide freight forwarding and logistics services, including with:
- Ocean carriers, airlines, express couriers, trucking companies, warehouses, and delivery partners
- Customs brokers, customs authorities, port authorities, terminals, inspection agencies, and government bodies
- Overseas agents, destination partners, and local service providers
- Payment processors, accounting providers, CRM systems, website hosting providers, email providers, analytics providers, and other business software vendors
- Professional advisers, such as lawyers, accountants, insurers, or compliance consultants
- Law enforcement, regulators, courts, or government authorities when required by law
We only share information that is reasonably necessary for the relevant service, compliance requirement, or business purpose.
4. International Data Transfers
Freight forwarding often involves cross-border coordination. Your information may be transferred to, stored in, or processed in countries or regions outside your own, including countries where our service providers, carriers, agents, or logistics partners operate.
Where required, we take reasonable steps to protect your information during international transfers.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Make the website function properly
- Understand how visitors use our website
- Measure website performance
- Improve content and user experience
- Support security and fraud prevention
- Remember user preferences
You can usually control or disable cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.
6. Marketing Communications
If you choose to receive marketing emails from us, we may send you updates about our services, shipping information, industry insights, or company news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
We may still send service-related messages, such as quote responses, shipment updates, document requests, payment reminders, or important policy notices.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Responding to inquiries
- Managing shipments and customer relationships
- Meeting customs, tax, accounting, legal, and compliance obligations
- Resolving disputes
- Preventing fraud or abuse
- Maintaining business records
Retention periods may vary depending on the type of information and applicable legal or operational requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Request a copy of your information in a portable format
To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.
10. Information Required for Freight Services
Some information is necessary for us to provide freight forwarding, customs, delivery, or related logistics services. If you do not provide required information, we may be unable to:
- Prepare an accurate quote
- Arrange booking or transportation
- Complete customs clearance
- Coordinate delivery
- Comply with legal or regulatory requirements
11. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date above.
Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Ever Ocean Supply Chain Limited
Email: official@myeverocean.com
Website: myeverocean.com
Address:
West Building, Dept Store Plaza, 3020 Shennan East Rd, Luohu District, Shenzhen
Branch: 12/F, Tai Sang Bank Building, 130-132 Des Voeux Road Central, Hong Kong
